Company Description
Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy, Reverb, or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.

Salary Range:

What’s the role?

The Senior Employee Relations Manager will be responsible for managing complex employee relations situations and investigating and resolving employee relations issues as they arise.

This is a full-time position reporting to the Director, Employee Relations. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy. 

This role requires your presence in Etsy’s Brooklyn Office once or twice per week depending on your proximity to the office. Candidates living within commutable distance of Etsy’s Brooklyn Office Hub may be the first to be considered. Learn more details about our  work modes and workplace safety policies here.

What’s this team like at Etsy?

• This is a small, collaborative ER team that supports HRBPs, the business and admin on complex employee situations. 

• The team is distributed and works across multiple time zones to provide hands-on support, often advising on various situations and working with stakeholders across the business.

• This role will work closely with the HR Business Partner and Employment Counsel teams 

What does the day-to-day look like?

• Reviewing, advising on and resolving sensitive employee concerns and investigations in a timely manner, which may include interpersonal conflicts, employee complaints, performance management, disciplinary actions, and allegations of harassment, discrimination or retaliation. 

• Conducting complex and sensitive employee investigations with support from legal partners, which may include determining appropriate investigation strategies, leading witness interviews, creating any required documents, and determining findings and recommendations for appropriate resolution. 

• Partner collaboratively with HRBPs, Legal, Communications, Diversity, Equity & Inclusion and others to advise on sensitive or nuanced issues, address performance issues and provide guidance and recommendations

• Review, analyze and make recommendations on accommodations and complex leave situations in partnership with our benefits team. 

• Where applicable, draft well-written investigation-related documents, including leader/HRBP talking points, written warnings and other documents with little supervision.

• Effectively and accurately maintain confidential ER data & documentation

• Develop & iterate on existing employee relations policies and processes including performance improvement plans and investigations 

• Provide training to relevant business partners and HRBPs on employee relations topics and best practices

• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.

Qualities that will help you thrive in this role are:

• 7+ years Employee Relations or related experience

• Experience leading a wide variety of complex employee investigations with little supervision

• Excellent decision making, problem solving, critical thinking and writing skills 

• Advanced understanding of employment and HR related laws, regulations, policies, principles, concepts and practices, including Title VII, ADA, ADAA, and FMLA.

• High emotional intelligence and strong people skills

• Ability to handle highly sensitive and confidential matters with compassion and equity.

• Ability to work collaboratively, lead and influence at all levels within the organization, and make decisions while keeping all partners and leaders informed

• Ability to position self as credible, proactive and a trusted thought-partner.

• Independent work style, balancing the need for collaboration with minimal supervision.

• Ability to manage multiple projects with strong time management and prioritization skills

• Excellent communication and presentation skills, including verbal and written

Additional Information

What's Next
If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So tell us what you're all about.

Our Promise
At Etsy, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.