Company Description
Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy, Reverb, or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.

Salary Range:

What’s the role?

The Learning Programs Manager will support creating seamless and effective learning experiences for all Etsy employees, from Etsy’s new hires to people leaders. You’ll support curriculum development and successful delivery of current and future learning programs, ensuring smooth coordination and an optimized experience that enhances Etsy’s offerings. You will guide partner teams and vendors in the delivery of current and new initiatives, ensuring the process is clear, all elements are connected, and that curriculum and execution is aligned with overall company strategy. This role requires a blend of strategic thinking, detailed project management, and strong presentation skills. 

This is a full-time position reporting to the Senior Manager, Corporate Learning Strategy and Programs. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy.

This role requires your presence in Etsy’s Brooklyn Office once or twice per week depending on your proximity to the office. Candidates living within commutable distance of Etsy’s Brooklyn Office Hub may be the first to be considered. Learn more details about our work modes and workplace safety policies here.

What’s this team like at Etsy?

• We are a small team, distributed across multiple time zones, who partner regularly with HRBPs, Employee Relations, Performance, DEI, People Systems, People Analytics, Compensation, and People Communications, as well as our learning vendors 

• We are adaptive individuals who take work from ideation to execution swiftly and with strong collaboration skills. 

• We link arms in our deep care of purposeful, delightful and equitable employee experiences.

• We are a highly visible team that infuses Etsy’s guiding principles and commitment to DEI into the learning experiences that we deliver across Etsy.

What does the day-to-day look like?

• Building and/or maintaining effective learning programs that improve our employees' ability to drive impact in their roles, meet competency expectations, and feel meaningful career growth during their time with the company.

• Developing and driving project plans through collaborating effectively across teams to define strategy, goals, and commitment to timelines and deliverables. 

• Leading a welcoming and organized new hire experience from pre-boarding all the way through their first 90 days, including facilitating weekly orientation, making incremental optimizations to the content and experience to reflect Etsy’s latest business strategy, and addressing participant feedback themes

• Supporting the ongoing operations and continuous improvement of our leadership development programs

• Determining data-driven approaches to evaluate the success of our programs and processes, providing timely reports on key data points such as learner participation and progress, and strategizing ways to continuously improve our learning experiences. 

• Researching best practices for the skills our people leaders need to enhance to inform curriculum design. 

• Developing and updating materials and resources to ensure accuracy and clarity for the audiences they serve. 

• Interacting with employees to support their questions and ad hoc needs as it relates to learning programs and processes. 

• Managing external vendor relationships including responsibilities such as enrollments and ongoing communication and scheduling and troubleshooting with vendors

• Supporting the full Performance and Learning team on ad hoc project management and facilitation based on shifting business needs. 

• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.

Qualities that will help you thrive in this role are:

• 5+ years of experience end to end designing and deploying learning and development programming in mid-size organizations for globally distributed audiences.

• Advanced project management capability. Demonstrated ability to manage resources, timelines, dependencies, and budgets while maintaining excellent stakeholder expectations across multiple concurrent projects. 

• Proven track record of accountability, ownership, flexibility and vision even through ambiguity or obstacles. 

• A growth mindset with the ability to apply and provide helpful and timely feedback that inspires continuous improvement. 

• Regular application of industry best practices for instructional design, not only when designing and developing content but also when consulting to decentralized learning resources or SMEs. 

• Excellent interpersonal skills, both oral and written required. Experience is preferred with facilitation to employees of all levels, both in person and remote. Communication is confident, professional, polished and warm. 

• Familiarity and comfort with learning and curriculum building tools (such as Docebo, Adobe, Articulate, Camtasia, Canva, Clifton Strengths), communication tools (Gsuite, Slack) and project management tools (Monday.com). 

• A trust in and commitment to Etsy’s vision, mission and values.

Additional Information

What's Next
If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So tell us what you're all about.

Our Promise
At Etsy, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.