Company Description
Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy, Reverb, or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.

Salary Range:

What’s the role?

Etsy is looking for a Community Forums Manager to lead the evolution of our Forums and the content management across Etsy’s seller social channels—ensuring they remain a safe, inclusive, and inspiring space for our global seller community.

This position leads all aspects of the day-to-day operations and long-term vision of Etsy’s Forums and seller social channel spaces, combining real-time moderation, community care, and actionable insights to support millions of creative entrepreneurs.

As a people manager you will lead, encourage, and develop a team of moderators, work cross-functionally with teams like Product, Trust & Safety, and Communications, to elevate seller feedback and insights.

This is an outstanding opportunity to shape how Etsy shows up for its community—through empathetic engagement, thoughtful enforcement, and scalable programs that uplift sellers!

This is a full-time position reporting to the Director of Corporate Affairs and Community. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy.

This role requires your presence in Etsy’s Brooklyn Office once or twice per week depending on your proximity to the office. Candidates living within commutable distance of Etsy’s Brooklyn Office Hub may be the first to be considered. Learn more details about our  work modes and workplace safety policies here.

What’s this team like at Etsy?

Our Corporate Affairs and Community team is purposeful, collaborative, and deeply connected to the seller experience. We are community builders, storytellers and strategists who work to enhance the seller experience, elevate their voices –on and off Etsy–, protect brand integrity, and foster meaningful engagement across every touchpoint. Rooted in empathy and action, the team brings together cross-functional expertise to ensure Etsy remains a trusted, vibrant marketplace where creative entrepreneurs around the world feel supported and love to sell. 

What does the day-to-day look like?

• Lead moderation and community management for our seller Forums, ensuring conversations reflect Etsy’s values and community guidelines.

• Act as the escalation lead for high-visibility or sensitive issues in Forums and community spaces, including virtual seller events taking place live.

• Manage a team of moderation agents, providing clear direction; and serve as main liaison for agency partners.

• Oversee and optimize moderation workflows, enforcement practices, and agent training.

• Analyze and report on sentiment, engagement trends, and emerging risks across community spaces (Forums and Etsy owned seller facing channels, like YouTube, IG, etc).

• Translate seller feedback into meaningful insights for Product, Engineering, Support, Marketing, and other internal teams.

• Partner with internal data and research teams to build dashboards tracking community health and seller satisfaction.

• Collaborate with cross-functional partners to ensure consistency in seller communication and policy application.

• Support platform development and feature testing in partnership with engineering and third-party vendors.

• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.
   

Qualities that will help you thrive in this role are:

• 7+ years of experience in online community management, moderation, customer support, or digital engagement, including 3+ years managing people or contractors.

• Proven track record leading moderation for large-scale, global communities—especially those focused on sellers, creators, or customers.

• Deep understanding of online safety, content moderation, and the dynamics of digital community spaces.

• Strong analytical approach with proficiency in tools like Looker, Tableau, Sprout, or Sprinklr; experience using and managing community platforms such as Khoros or Bevy.

• Exceptional written communication and cultural fluency—skilled at building trust and setting the right tone for diverse, global audiences.

• Confident navigating sensitive or complex issues with clarity, empathy, and urgency.

• Experienced in working with external vendors and third-party platforms.

• Highly organized, self-directed, and able to manage multiple priorities in a fast-paced environment.

• You bring a positive, can-do attitude, are driven by solutions, and enjoy working collaboratively across different teams as well as independently.

• Resourceful and adaptable—you’re hands-on, quick to pivot, and ready to solve challenges as they arise.

Additional Information
 

What's Next
If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So tell us what you're all about.
 
Our Promise
At Etsy, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status, or any other characteristic protected by applicable law. If, due to a disability, you need an accommodation during any part of the application or interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.