Company Description
Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy, Reverb, or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.

What’s the role?

This role will be focused on improving the agent tooling and infrastructure that enable Etsy's Support Agents to deliver efficient, high-quality, and scalable support. The team for this role is an established squad at Etsy. Our mission is to increase agent efficiency while improving decision making to deliver positive and consistent outcomes for our customers and the greater Etsy community. All the members of this squad will be experienced engineers at Etsy that will support you in your onboarding. 

This is a full-time position reporting to the Engineering Manager, Agent Platform Experience. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy. 
 

This role requires your presence in Etsy’s Dublin office once or twice per week depending on your proximity to the office. Candidates living within commutable distance of our Dublin office, may be the first to be considered. Learn more details about our work modes and workplace safety policies here.

What’s this team like at Etsy?

The Agent Platform Experience squad is an established squad of experienced Etsy engineers. The team drives an ambitious roadmap of projects that impact the Customer Support Experience and our customers within the Etsy Community.

Here are a few questions our team helps answer:

• How do we increase quality, accuracy and reliability of decisioning by our outsourced partners

• How do we optimize cost efficiency and productivity for our outsourced partners

We value autonomy, understanding, curiosity, and optimism in our work and strive to foster an environment where individuals are supported, respected, and empowered to take ownership and collaborate effectively.

What does the day-to-day look like?

• Working collaboratively with multiple engineers at a range of levels to support you in gaining critical onboarding about how Etsy designs and writes software.

• Working closely with stakeholders to improve existing processes by optimizing existing internal tools or/and creating new ones.

• Continuously learn from your teammates and share your own insights with them.

• Push code to production early and often using our continuous deployment systems.

• Empathy, ownership, communication, and technical skill are valued equally.

• Participate in code and design reviews and maintain high standards of code quality.

• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.

Qualities that will help you thrive in this role are:

• At least 3 years of software engineering experience

• Have experience operating in a full-stack environment and owning the development of features end-to-end

• Write understandable, testable code with an eye towards maintainability and scalability.

• Find value in empowering data-driven decision making and building out experiments that enable big product and design decisions. 

• Experience running A/B tests

• Enjoy thinking about the implications of your work on end users. You are comfortable collaborating with Product Managers and Designers to ensure that you’re delivering impactful product features.

• Have excellent communication skills, and are enthusiastic and forward-looking!

• Are invested in Etsy’s vision, mission and values.

Additional Information

What's Next
If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So tell us what you're all about.

Our Promise
At Etsy, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.