Company Description
Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy, Reverb, or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.

What’s the role?
We are looking for a Policy Enforcement Manager to join the Content Compliance team within our broader Trust & Safety organization responsible for leading and coordinating team-wide projects related to content moderation. This individual will be collaborating with a global cross-functional team consisting of Policy, Legal, Product, Analytics, among others. This role requires the pairing of both tactical organization skills with a high level of critical thinking. You can guide complex conversations, navigate ambiguity, and synthesize problems to drive sustainable and long-term solutions!

This is a full-time position reporting to the Team Lead, Marketplace Safety - Content Compliance. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy. 

This role requires your presence in Etsy’s Mexico City office once or twice per week depending on your proximity to the office. Candidates living within commutable distance of our Mexico City office or in Guadalajara may be the first to be considered. Learn more details about our work modes and workplace safety policies here.

What’s this team like at Etsy?

• We are a multi-disciplinary team that plays a vital role in mitigating legal, regulatory, and content policy-related risks facing Etsy’s marketplace.

What does the day-to-day look like?

• Find and develop opportunities to enhance the effectiveness of the team, including but not limited to opportunities to expand enforcement coverage, refine detective capability, and improve process efficiency

• In partnership with the policy and the legal team, provide vision and thought-leadership to craft the strategy of refining and executing on regulatory response and compliance

• Act as a trusted point of contact for escalations and high-priority issues related to content moderation 

• Proactively manage key project risks and blockers and escalate in a timely manner to plan mitigation and minimize impact to the business

• Oversee work with Product and Engineering partners to build and optimize automated detective controls that support robust enforcement

• Support Content Compliance’s engagement with outsourcing partners and Etsy’s Enablement teams, helping to ensure that workflows are operating efficiently and effectively

• Build a deep understanding of Etsy’s products and policies, and develop and implement strategies to scale 

• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.
   

Qualities that will help you thrive in this role are:

• 3+ years of progressive experience in project management with experience in planning, organizing, and executing tasks to meet deadlines and achieve goals (project management certifications are strongly preferred).

• 3+ years of proven experience in a Trust & Safety role with demonstrated ability working in content moderation or policy enforcement.

• Experience managing projects with cross-functional teams.. 

• Very tight-knit collaboration, planning, influencing, prioritization, and time management skills.

• Experience within a fast-paced tech environment or management consulting.

• Trust in and dedication to Etsy’s vision, mission and values.

Additional Information
 

What's Next
If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So tell us what you're all about.
 
Our Promise
At Etsy, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status, or any other characteristic protected by applicable law. If, due to a disability, you need an accommodation during any part of the application or interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.